Cart 0

Frequently Asked Questions (FAQ)


Answer the million dollar question.

Yes, our products are 100% authentic.

Singapore based, established since 2019.


1. Are the items authentic?

Yes! All our items are authentic, if found fake we will do a 100% refund. Please note that item(s) must have all the original tags intact to be eligible for refund. Company will have the right to reject any refund if item is found used or packaging being tampered with.

2. How do I know if my order is processed?

You will receive and order confirmation email when your order has been processed. This confirms that your order has been placed successfully.

3. When will I receive my item?

All orders will be processed within 3-5 working days. Please note that certain items are on preorder basis and will take longer time up to 1 month. Please reach us at our social media page (Facebook/Instagram) or email us at ahlaiauthentic@gmail.com to check for in-stock availability.

4. Is it common to see manufacturing defects on some of the items? And why?

Yes! Items like Bearbrick, sneakers and apparels are mass produced. Therefore, we are not liable for any manufacturing defects on the product or packaging box.

5. I can’t find the item I am interested in, can I preorder?

Yes! Feel free to reach us at our social media page (Facebook/Instagram) or email us at ahlaiauthentic@gmail.com to do preorder.

6. Why was my order cancelled?

This can be due to a number of reasons, including the item ran out of stock before we could process your order, your payment did not go through or you may have accidentally entered an incorrect or incomplete delivery address. You will not be charged for cancellation of order.

7. Am I able to self collect the item?

We currently do not have a retail store so this option is unavailable at the moment.

8. What are my shipping charges?

Shipping charge is $5 for whole Singapore.

9. Can I exchange my product(s)?

We are unable to exchange the product(s) due to hygiene and quality issues. So please take note to check the size chart before making any purchase.

10. But I do not know my size!

You can reach us at our social media page (Facebook/Instagram) and we will advice what's the best fit for you.

11. Are all the figurines sealed?

Figurines have a mixture of sealed and open check pieces. Fret not, all our items are brand new and not displayed.